Reference draft. Fill in the bracketed details, adjust the operating model (marketplace or direct service) and have your legal advisor review these terms before publishing the apps.
These Terms & Conditions govern the use of the ViaRide rider app, the ViaRide Driver app and the viaride.com website (together, “ViaRide”), operated by [COMPANY LEGAL NAME], located at [ADDRESS], [COUNTRY].
1. Acceptance
By creating an account or using ViaRide you accept these terms and our Privacy Policy. If you do not agree, do not use the service.
2. What ViaRide is
ViaRide is a technology platform that lets riders request trips and independent drivers accept them. [Adjust to your model: ViaRide acts as a technology intermediary and transport is provided by drivers / ViaRide provides the transport service directly.]
3. Your account
- You must be of legal age in your country.
- The information you give us must be true and up to date.
- You are responsible for keeping access to your account secure and for activity on it.
- Each person may hold one rider account and, if applicable, one driver account.
4. Use of the service by riders
- When you request a trip, you agree to be at the pickup point on time.
- You can cancel a trip in the app. If you cancel after a certain time or once the driver has arrived, a cancellation fee may apply, shown before you confirm.
- You must treat the driver and vehicle with respect. If you cause damage or excessive mess, a cleaning or repair fee may be charged.
- ViaRide is not responsible for items left behind, but we will help you contact the driver.
5. Fares and payments
- Before confirming you will see an estimated fare. The final price may vary due to destination or route changes, waiting time, tolls or other applicable charges.
- You can pay with the methods available in your city, such as cash or card.
- You will receive a trip summary in the app or by email.
- [State currency, applicable taxes and refund policy.]
6. Drivers
- To drive with ViaRide you must meet the published requirements, complete sign-up and be approved.
- You must keep your license, vehicle documents and insurance valid, and follow traffic laws.
- [State the nature of the relationship: drivers are independent and choose when to go online.]
- Commissions, fares and payout methods are shown in the ViaRide Driver app.
- We may suspend or deactivate driver accounts that breach these terms, repeatedly receive low ratings or put safety at risk.
7. Prohibited conduct
You may not use ViaRide for illegal activity, fraud, harassment, discrimination, violence, transporting prohibited items or substances, or to interfere with the platform. Breaking this rule may lead to immediate account suspension.
8. Ratings
Riders and drivers can rate each other after every trip. Ratings help maintain quality and may affect access to the service.
9. Safety
We provide tools such as real-time trip tracking and trip sharing. In an emergency, contact local emergency services first.
10. Intellectual property
The ViaRide brand, logo, apps and website content belong to [COMPANY LEGAL NAME] or its licensors. You may not copy or use them without permission.
11. Limitation of liability
To the extent permitted by law, ViaRide is not liable for indirect damages or for failures caused by third parties, mobile networks or services outside our control. [Adjust to applicable consumer protection law.]
12. Suspension and termination
You can stop using ViaRide and delete your account at any time from the app or from the Delete account & data page. We may suspend or close accounts that breach these terms.
13. Changes
We may change these terms. We will notify you of significant changes in the app or by email. If you keep using ViaRide after they take effect, you accept them.
14. Governing law
These terms are governed by the laws of [COUNTRY]. Any dispute will be resolved before the competent courts of [CITY, COUNTRY], unless consumer protection law provides otherwise.
15. Contact
[COMPANY LEGAL NAME] · [ADDRESS], [COUNTRY] · [[email protected]]